Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, and in its original packaging.
Items that have been worn, washed, altered, or damaged will not be accepted.
A receipt or proof of payment is required for all returns and exchanges.
Proof that the item being returned is the same item originally purchased may also be required. This can include clear photos or videos showing the item and its condition.
How to Start a Return
To start a return, please contact us via support@misssamarah.com
Once your return request is approved, we’ll provide you with the return instructions and let you know how and where to send your package.
Items sent back without requesting a return first will not be accepted.
Damages & Issues
Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you received the wrong item.
We’ll review the issue and work with you to make it right.
Exchanges
Exchanges are available within 7 days of receiving your order.
The item must be unworn, unused, in its original condition, and not damaged. Exchanges that do not meet these requirements will not be accepted.
A receipt or proof of payment is required for all exchanges.
Proof that the item being exchanged is the same item originally purchased may also be required. This can include clear photos or videos showing the item and its condition.
Shipping fees apply to exchanges.
Refunds
Once your returned item has been received and inspected, your refund will be processed within 2 days through the agreed payment method.
The original shipping fee is non-refundable. Return shipping fees, if applicable, will also be deducted from the refund amount.
Please note that it may take some additional time for the refund to appear in your account depending on your bank or payment provider.
Non-Returnable Items
Items that have been worn, washed, altered, or damaged are not eligible for a return or exchange.
Sale items and special promotional items are also non-returnable unless the item is defective or you received the wrong product.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us via support@misssamarah.com .